PTBP Web Desk
The Federal Tax Ombudsman (FTO) office has launched an exclusive Facilitation Desk at its headquarters to aid taxpayers, including the salaried class and individual filers, in navigating the complexities of income tax returns. This initiative has been launched in close collaboration with the Federal Board of Revenue (FBR) and has been met with widespread acclaim from taxpayers who have utilized the service.
Traditionally, the process of filing tax returns has been viewed as cumbersome and confusing, prompting many to resort to hiring tax advisers, often at considerable expense. However, with the establishment of the FTO’s Facilitation Desk, taxpayers can now file their returns promptly and without any cost, thereby saving on the hefty fees charged by private tax consultants.
The desk primarily aims to assist those facing difficulties with the FBR’s online system, which includes issues like password retrieval and other technical glitches that can impede the filing process. Trained FBR officials are stationed at the desk, offering hands-on support to ensure that taxpayers can successfully navigate the digital hurdles and fulfill their fiscal duties efficiently.
The service provided by the Facilitation Desk has been designed to cater exclusively to in-person queries. Taxpayers are encouraged to visit the FTO Secretariat in Islamabad to avail themselves of this assistance, as no telephonic support will be provided. This face-to-face interaction guarantees that each taxpayer receives personalized guidance and that any issues are resolved promptly and effectively.
This timely initiative by the FTO comes ahead of the newly extended tax filing deadline of October 14th, providing a much-needed reprieve for those who may have been at risk of missing the original deadline. By extending the date and offering direct support, the FTO aims to increase compliance with tax laws and reduce the anxiety associated with tax season.
Taxpayers who have already availed themselves of this service have expressed great satisfaction, highlighting the ease and efficiency of the process. The feedback has been overwhelmingly positive, with many appreciating the opportunity to file their returns accurately, swiftly, and without incurring any costs.
The FTO’s commitment to improving taxpayer services and enhancing satisfaction levels is evident from this initiative. The office remains dedicated to addressing and resolving any tax-related issues, thereby fostering a more transparent and cooperative relationship between taxpayers and the fiscal authorities.
As the deadline approaches, the FTO continues to urge all taxpayers to take advantage of the Facilitation Desk. Whether it’s a simple query or a more complicated tax filing issue, the trained professionals at the desk are ready to assist every step of the way, ensuring that everyone meets their tax obligations without any hassle.
In conclusion, the Federal Tax Ombudsan’s proactive approach in facilitating taxpayers through their dedicated desk is a commendable step towards simplifying the tax filing process. It not only alleviates the burden on taxpayers but also enhances the overall efficiency of the tax system. As we move towards the deadline, it’s clear that the FTO’s efforts are reshaping taxpayer experiences for the better.
